Important Information
Policies
To help make your stay at Hennessy Park Hotel in Ebene as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-In and Check-Out
Check-in at Hennessy Park Hotel begins from 14:00. Check-out is required by 11:00 or 12:00, depending on booking details. Early check-in or late check-out may be available on request and subject to availability.
Identification and Age Requirement
A valid photo ID is required at check-in. Guests must also meet the minimum age requirement of 18 years to book a room.
Deposits and Payments
Some reservations may require a deposit or pre-authorization on a credit card at check-in to cover incidentals. Final payment policies vary depending on the booking channel and rate chosen.
Smoking Policy
Hennessy Park Hotel maintains designated smoking areas. All guest rooms and enclosed public spaces are non-smoking to ensure comfort for all guests.
Pet Policy
Pets are not permitted at the property. Service animals, however, are welcome.
Cancellation Policy
Cancellations depend on the rate selected at booking. Flexible bookings may be canceled free of charge up to a certain date, while non-refundable rates incur full charges. Guests are advised to check confirmation details for exact terms.